Shipping & Returns

SHIPPING & RETURNS

Shipping and Payment

This section outlines the terms of sale for products available from The Pug Luv Store, in general. The terms consist of the following:

Prices, taxes, fees

Prior to submitting your order, you will have the opportunity to review product prices and any applicable sales tax, shipping, and handling charges. Prices include VAT.

All items are shipped from Spain and are therefore classified in 3 price ranges:

1. Spain

2. EU

3. Rest of the world

Shipping prices are calculated with the size and weight of the package by the Spanish mailing system (www.correos.es). To keep prices reasonable, only items shipped within Spain include a tracking number, unless specified by the customer in which a different price may apply. With this tracking number you can check the status of your package on http://correos.es/comun/Localizador/2010_c1-LocalizadorE.asp

Shipping times may vary between 4 days (within Spain) to 4 weeks (worldwide) depending on your location. Shipping times depend exclusively on the mail system which we cannot predict. If you have not received your goods within 1 month, contact our customer service at anna@thepugluv.com.

The Pug Luv Store reserves the right to change prices at any time.

Payment and financing

We accept Visa and MasterCard credit cards as well as payments with Paypal.

Returns

We accept returns within 15 days of receipt if and when items are returned in their original packaging including tags. Returning shipping costs are also charged to the customer unless the customer received the wrong product in which case The Pug Luv will be responsible for the returning shipping costs. Please conctact our customer service at anna@thepugluv.com before proceeding with any returns.

Order acceptance and cancellation

The Pug Luv Store reserves the right to decline or cancel orders at any time. Notifications will be sent via email to the email address you provided when submitting your order. We assume no responsibility for issues resulting from such declines, cancellations, or email notification failure. If an order is processed in error, contact our customer service immediately at anna@thepugluv.com.

Shipping and risk of loss

The Pug Luv Store ships merchandise to street addresses worldwide. If you require an address change after processing an order please contact us at anna@thepugluv.com immediately.
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